god11 Privacy Policy

Introduction

Welcome to god11 — Bangladesh's trusted online gaming platform. This Privacy Policy describes how god11 collects, processes, stores, and protects the personal information of users who access our website and services. By registering an account or using any part of the god11 platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

This policy applies to all users of god11 based in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your information responsibly, in accordance with internationally recognised best practices for data privacy.

Information We Collect

god11 collects information from you in three main ways: information you provide directly, information collected automatically, and information received from third parties. We collect only what is reasonably necessary to deliver our services and comply with applicable legal obligations.

Information You Provide Directly

• Full name, date of birth, and government-issued identity information for account verification (KYC).
• Email address and mobile phone number used for account creation and communication.
• Payment information including bKash, Nagad, Rocket, Upay, Visa, or Mastercard details for deposits and withdrawals.
• Any correspondence you send to our support team, including complaints, queries, and feedback.

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers.
• Browsing behaviour on our platform, including pages visited, time spent, and game interactions.
• Session data, login timestamps, and transaction logs for security and fraud prevention purposes.

Information from Third Parties

• Identity and age verification data from KYC service providers used to confirm your eligibility (21+ only).
• Payment processor confirmations from bKash, Nagad, Rocket, or card networks confirming transaction status.
• Fraud prevention signals from security and compliance partners to protect the integrity of our platform.

How We Use Your Information

god11 uses your personal information solely for legitimate purposes directly connected to providing and improving our gaming and betting services in Bangladesh. We do not use your data for purposes beyond those described in this policy without your prior consent. The specific purposes are:

• Account creation, verification, and ongoing management of your god11 player profile.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering customer support, responding to queries, and resolving disputes efficiently.
• Preventing fraud, money laundering, and ensuring responsible gaming compliance including 21+ age restrictions.
• Sending you service notifications, account alerts, promotional offers, and platform updates relevant to your account.
• Analysing usage patterns to improve platform performance, game selection, and the overall user experience.

We will never use your personal data to discriminate against you, make automated decisions that significantly affect your rights without human oversight, or share your information with advertisers for unsolicited marketing.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on god11, your payment details are handled by certified payment processors. god11 does not store full card numbers or full mobile banking credentials on its servers. We store only the minimum transaction reference data needed to reconcile your account and resolve any payment disputes.

Supported payment methods on god11 include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these providers has its own privacy and data handling policy. We encourage you to review those policies directly on their respective platforms. Transactions are denominated in Bangladeshi Taka (৳) and all amounts are displayed in Western numerals.

Cookies and Tracking Technologies

god11 uses cookies and similar tracking technologies to operate the platform, personalise your experience, and improve our services. A cookie is a small text file placed on your device when you visit our site. Cookies help us remember your session, preferences, and login status so you don't have to re-enter information each time you visit.

Types of Cookies We Use

• Essential cookies — required for the platform to function, including session management and login state.
• Analytics cookies — help us understand how users navigate god11 so we can improve the experience.
• Preference cookies — store your language, currency, and display settings between visits.

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of god11's platform, including your ability to log in and play games.

Sharing of Your Information

god11 does not sell, rent, or trade your personal information. We share your data only in the following limited circumstances, and only to the extent strictly necessary:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to complete your financial transactions securely.
• Identity verification and KYC providers — to confirm your identity, age (21+), and eligibility to use our platform.
• Fraud prevention and security partners — to detect unusual activity and protect you and other players from harm.
• Legal and regulatory authorities — when we are required by law to disclose information, such as in response to a court order or official regulatory inquiry.

All third-party service providers engaged by god11 are contractually required to handle your data in a manner consistent with this Privacy Policy and to use it only for the specific purpose for which it was shared.

Data Retention

god11 retains your personal data for as long as your account remains active or as needed to provide you with services. If you close your account, we will retain certain information for a minimum period as required by applicable legal, regulatory, financial, and audit obligations. After this period, your data will be securely deleted or anonymised.

Transaction records, bonus histories, and account activity logs are typically retained for up to seven years for financial compliance purposes. Communication records with our support team are retained for two years from the date of last contact, unless a dispute remains open.

Your Rights Over Your Data

As a god11 user, you have clear and enforceable rights over the personal information we hold about you. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access — you may request a copy of all personal data god11 holds about you.
• Right of Rectification — you may request correction of inaccurate or incomplete information in your account.
• Right of Erasure — subject to legal retention obligations, you may request deletion of your personal data.
• Right to Restrict Processing — you may request that we limit how we use your data while a dispute or review is in progress.
• Right to Object — you may object to us using your data for direct marketing or profiling activities.

To exercise any of these rights, please contact our privacy team at [email protected] with your full name, registered email address, and a clear description of your request. We will respond within 30 days of receiving your request.

Data Security

god11 employs a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls on our servers, and regular security audits conducted by independent technical teams.

Despite our best efforts, no system connected to the internet can guarantee absolute security. We strongly recommend that you use a strong, unique password for your god11 account, enable any two-factor authentication options available, and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

Protection of Minors

god11 is strictly an adults-only platform. Access to our services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process any personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has accessed god11 and submitted personal information, please contact us immediately at [email protected] so that we can take prompt action to delete that information.

As part of our commitment to responsible gaming, we deploy age verification checks during the registration process. Players who cannot verify they are 21 or older will not be permitted to create an account or access any real-money gaming features on god11.

Third-Party Links

god11's platform may from time to time reference or display content related to third-party service providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) or payment partners. These third parties operate under their own independent privacy policies, and god11 has no control over how they collect or use your data when you interact with their services directly. We recommend reviewing the privacy policies of any third-party provider whose services you use in connection with god11.

Changes to This Privacy Policy

god11 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on our platform prior to the changes taking effect. The date of the most recent revision will always be displayed at the top of this page.

Your continued use of god11 following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of our platform and contact [email protected] to discuss your options, including account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way god11 handles your personal data, our privacy team is available to assist you. We take all privacy-related enquiries seriously and aim to respond to all requests within 30 days of receipt.

You can reach our privacy and data protection team by email at [email protected]. Please include your full name, registered account email, and a clear description of your enquiry. For responsible gaming support or account self-exclusion, please visit our Responsible Gaming page.